Technical University of Denmark
Business Process Management is concerned with process-related artefacts such as informal specifications, formal models, and event logs. Often, these process-related artefacts may be affected by ambiguity, which may lead to misunderstandings, modelling errors, non-conformance, and incorrect interpretations. To date, a comprehensive and systematic analysis of ambiguity in process-related artefacts is still missing. Here, following a systematic development process with strict adherence to established guidelines, we propose a taxonomy of ambiguity, identifying a set of concrete ambiguity types related to these process-related artefacts. The proposed taxonomy and ambiguity types help to detect the presence of ambiguity in process-related artefacts, paving the road for improved processes. We validate the taxonomy with external process experts.
In Proceedings of ER - Conceptual Modeling 2023, pp 277–295; Lisbon, Portugal; November 2023.
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