Andrea Burattin
Associate Professor
Technical University of Denmark
A Characterisation of Ambiguity in BPM
M. Franceschetti, R. Seiger, H.A. López, A. Burattin, L. García-Bañuelos, B. Weber
Abstract
Business Process Management is concerned with process-related artefacts such as informal specifications, formal models, and event logs. Often, these process-related artefacts may be affected by ambiguity, which may lead to misunderstandings, modelling errors, non-conformance, and incorrect interpretations. To date, a comprehensive and systematic analysis of ambiguity in process-related artefacts is still missing. Here, following a systematic development process with strict adherence to established guidelines, we propose a taxonomy of ambiguity, identifying a set of concrete ambiguity types related to these process-related artefacts. The proposed taxonomy and ambiguity types help to detect the presence of ambiguity in process-related artefacts, paving the road for improved processes. We validate the taxonomy with external process experts.
Paper Information and Files
In Proceedings of ER - Conceptual Modeling 2023, pp 277–295; Lisbon, Portugal; November 2023.
- DOI: 10.1007/978-3-031-47262-6_15
- BibTeX: see at DBLP
- Download text This version of the contribution has been accepted for publication, after peer review (when applicable) but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: http://dx.doi.org/10.1007/978-3-031-47262-6_15. Use of this Accepted Version is subject to the publisher’s Accepted Manuscript terms of use https://www.springernature.com/gp/open-research/policies/accepted-manuscript-terms
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